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November 04, 2005
J.D. Power Comes A-Calling
We received the J.D. Power New Vehicle Quality Survey for our new Honda Odyssey. This is one of those things you see trumpeted in ads ("#1 in J.D. Power Initial Quality Survey!") although looking around I think ol' J.D. is going around the block a few too many times (they rate dependability, sales satisfaction, initial quality, audio quality, customer service, customer satisfaction, financing satisfaction, and something called APEAL (automotive performance, execution and layout--design, basically)) so it may not mean as much as it used to....anyway the car is fine except for the one annoying problem. I wanted to call it out in the survey but there's no checkbox for "bad interaction between instrument panel, headlights, and NAV display". So I checked that the "Exterior light controls" were "Difficult to Understand/Use". I'm sure somebody at J.D. Power is going to think I'm an idiot (I mean who can possibly not understand how to use a headlight control?) so I tried to explain it in more detail later. No room for the URL to the blog post however although I was tempted to try to squeeze it in.Posted by AdamBa at November 4, 2005 11:56 AM
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